24 hours · 7 days · all of Sydney
Something just failed? Call now.
Refrigeration, air conditioning or electrical — one number, any hour. We triage by risk and give you a realistic ETA on the spot.
1300 000 000Refrigeration breakdown
Cool room, freezer, display or chiller down — loaded rooms get top priority on our board.
More detailElectrical emergency
Power loss, boards that won’t reset, burning smells, storm damage — made safe first, fixed properly after.
More detailAir conditioning failure
Business without cooling in summer? 24/7 response for venues and priority booking for homes.
More detailWhile you wait for us
- Refrigeration: keep doors closed — a loaded, shut room holds temperature far longer than you’d think. Note the time it failed.
- Electrical: leave tripped switches off, unplug suspect appliances, and keep clear of anything that sparked or smells hot. Smoke or fire — 000 first.
- Move the most valuable or highest-risk stock to working units if you safely can, and start a simple temperature log for insurance.
- Have your suburb, street and a description of the equipment ready when you call — it shaves minutes off triage.
Emergency service FAQs
Is the emergency line really answered 24/7?
Yes — nights, weekends and public holidays. You speak to someone who can dispatch, not a message bank that gets checked on Monday.
How do you decide who gets attended first?
Risk triage: loaded cool rooms and freezers first, businesses that cannot trade next, then booking order. You get a realistic ETA on the phone either way — no slogans.
What does an after-hours callout cost?
After-hours work carries an emergency rate, quoted up-front on the phone before we dispatch — the callout cost and a likely repair range, before a van moves. No surprises stacked on a bad night.
Can you actually fix things at night, or just look?
Our vans carry the parts behind the most common failures — controllers, fans, seals, contactors, refrigerant. Most emergency repairs finish in the first visit; when a part must be ordered, we make the equipment safe and tell you exactly where you stand.